Opensource support/helpdesk/ticket systems for web-based businesses
In order to streamline support requests and better serve the clients, most web-based businesses utilize a support/helpdesk/ticket system. Below is a quote from Wikipedia about this type of sytems:
The helpdesk software can often be an extremely beneficial tool when used to find, analyze, and eliminate common problems in an organization's computing environment. There are many software applications available to support the helpdesk function. Some are targeting enterprise level helpdesk (rather large) and some are targeting departmental needs.
Cerberus Helpdesk (Community Edition)
Cerberus is a fast and flexible CRM toolkit. Remember anything about anybody, reply to a flood of e-mail, quarantine spam, capture feedback organically, track time, flag opportunities, share tasks, and otherwise collaborate efficiently. Free version has 3 workers with some limitations.
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